Terms of service
Last updated: 29 September 2026
The short version
- Delivery is free on every UK order, with no minimum spend, usually within 1–3 working days.
- You have 14 days after your order arrives to change your mind.
- If something is faulty, damaged or wrong, we'll replace it or refund you in full and cover the return postage.
- Questions? Email support@fitandfunshop.com. We aim to reply within 24 hours, Monday to Friday.
The details are below.
1. Who we are
This website, www.fitandfunshop.com, is run by FITANDFUNSHOP LTD, trading as FIT & FUN! ("we", "us", "our"), a company registered in England and Wales under company number 17068119.
Our address is 3 Cumming Street, Derby, DE23 6WX, United Kingdom. You can email us at support@fitandfunshop.com or call +44 7440 674028 (Monday to Friday, 9:00am to 6:00pm UK time).
By using our website or placing an order, you agree to these Terms of Service. They don't affect your legal rights as a consumer.
2. Using our website
You must be 18 or over to place an order. Please use the site lawfully. Don't:
- commit fraud or use someone else's payment details without permission
- try to hack, overload or disrupt the site, or introduce viruses or malware
- copy or scrape our content, or use bots to place orders
- do anything else that breaks the law
We may block access if these rules are broken.
3. Our products
We work hard to keep product descriptions, photos and specifications accurate. Screens differ, so colours and sizes may vary slightly. Please read the product page before you buy.
Use products as the instructions say, especially electrical items and anything with a rechargeable battery. Use the cable or charger supplied, and stop using any item that looks damaged.
4. Prices and payment
- Prices are in pounds sterling (£).
- Delivery is free, so the price you see is the price you pay.
- You pay at checkout through secure payment providers via Shopify. We never see or store your full card details.
- Pricing mistakes: if we spot an obvious error before dispatch, we'll contact you. You can then buy at the correct price or cancel for a full refund. We won't hold you to an obviously wrong price.
- Discount codes apply only for the period stated, can't be combined unless we say so, and have no cash value. We can withdraw codes that are misused.
5. Placing an order
When you place an order, we'll email you a confirmation. That email means we've received your order, but it isn't yet our acceptance. Your contract with us begins when we email you to say your order has been dispatched.
We may refuse or cancel an order if an item is unavailable, there's a pricing error, or we suspect fraud. If that happens, we'll tell you and refund anything you've paid.
6. Delivery
- Free UK delivery on every order, with no minimum spend.
- We deliver to UK addresses only.
- Orders usually arrive within 1–3 working days. Working days are Monday to Friday, excluding UK bank holidays.
- Christmas and sale periods can be busier, so deliveries may occasionally take a little longer.
- If your order hasn't arrived within 3 working days, email us with your order number and we'll sort it out.
- By law we must deliver within 30 days at the latest. If we can't, you can cancel and get a full refund.
- Once your order is delivered, the goods are your responsibility. You own them once we've received full payment.
7. Changing your mind: 14-day returns
You can cancel your order without giving a reason within 14 days after the day you receive your goods. If your order arrives in separate deliveries, the 14 days start when the last item arrives.
How to cancel or return:
- Email support@fitandfunshop.com with your order number, the item you're returning and, if you like, the reason. Any clear message works.
- We'll reply with our return address and instructions.
- Send the item back to us within 14 days of telling us you've cancelled.
Costs and refunds:
- You pay the return postage, unless the item is faulty, damaged or not what you ordered.
- We refund you to your original payment method within 14 days of receiving the item back (or of you showing proof of postage, if earlier). Your bank may need a further 3–7 working days.
- Delivery is free, so nothing is deducted for delivery.
Looking after the goods: please handle items with reasonable care and try them as you would in a shop. If you've used them more than that, we may reduce your refund to reflect the loss in value.
Hygiene items: if a personal care item (such as a trimmer, face mask or sleep mask) was delivered sealed for hygiene reasons and you've opened the seal, we can't accept it back unless it's faulty.
For a summary, see our Returns & Refunds page.
8. Faulty, damaged or wrong items
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose.
- If something arrives faulty, damaged or incorrect, email us with your order number and photos as soon as you can. We'll send a replacement or give you a full refund, and we pay the return postage.
- In the first 30 days, you can reject a faulty item for a full refund.
- After 30 days, you can ask for a repair or replacement. If that doesn't fix it, you can ask for a refund or a price reduction.
- Faults appearing in the first 6 months are presumed to have been there when the item arrived.
9. Reviews
Reviews should be honest and based on your own experience. We may remove reviews that are abusive, unlawful or unrelated to our products, but we don't remove reviews just because they're critical. We don't write, buy or edit reviews to mislead people. If we ever reward a review, we'll say so clearly.
10. Our content
The text, images and branding on this site belong to us or are used with permission. You may view and print pages for personal use, but please don't copy or reuse them commercially without our written consent.
11. Our responsibility to you
We're responsible for loss or damage that is a foreseeable result of our breaking these terms or of our negligence. We're not responsible for loss that wasn't foreseeable, or for loss of profit or business.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
12. Events outside our control
We're not liable for delays or failures caused by events beyond our reasonable control, such as severe weather, strikes, courier disruption or supplier problems. If that affects your order, we'll tell you, and you can cancel and be refunded.
13. Privacy and marketing
How we use your personal information is explained in our Privacy Policy. We only send marketing emails if you've agreed, and you can unsubscribe at any time using the link in any email.
14. Complaints
If something isn't right, please contact us first at support@fitandfunshop.com and we'll do our best to fix it quickly. You can also get free, impartial advice from Citizens Advice.
15. Changes to these terms
We may update these terms from time to time. The version in force when you place your order is the one that applies to it. The "last updated" date at the top shows the latest version.
16. Governing law
These terms are governed by the law of England and Wales, and its courts can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
17. Contact us
FITANDFUNSHOP LTD, trading as FIT & FUN!
3 Cumming Street, Derby, DE23 6WX, United Kingdom
Company number: 17068119
Email: support@fitandfunshop.com
Phone: +44 7440 674028
Monday to Friday, 9:00am to 6:00pm (UK time)